Privacy Policy

Information We Collect

• Personal information (name, email, phone number)
• Vehicle information
• Payment details
• Usage data and preferences
• Device and network information, including browser type, IP address, referring pages, and interactions with the website
• Cookies and similar technologies used for security, analytics, and advertising

How We Use Your Information

• To provide and improve our services
• To process payments and bookings
• To communicate with you about your account and bookings
• To send promotional offers (with your consent)

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

Your Rights

Data Sharing

Flame Truck Parking does not sell or rent your personal information. We disclose information to service providers that help operate the platform, including payment processing, SMS and email delivery, mapping, analytics, hosting, and the AI provider described in the next section. Google may collect device, cookie, and usage information from public pages through the advertising measurement tags described below. We may also disclose information when required by law or to protect users, the public, or our services.

Bank Account Connections (Plaid)

When you authorize an ACH debit, you can connect your bank account through Plaid Inc., a service provider that verifies bank accounts. You enter your online banking credentials directly with Plaid. Flame Truck Parking never receives, sees, or stores your banking username or password.

Plaid provides us with your account and routing numbers, your account type, and the name of your financial institution. Plaid also returns a match score comparing the name and email on the bank account against the details we already hold for you, which we use to confirm the account belongs to the person authorizing the debit. Account and routing numbers are stored encrypted, as is the access token that identifies your connection to Plaid.

Plaid's own handling of your information is governed by Plaid's End User Privacy Policy. You can connect an account manually instead of using Plaid, and manually entered accounts are reviewed before any debit is taken. To disconnect a bank account or ask us to delete the details we hold, contact us using the details at the end of this policy.

Automated Systems and AI

What we use it for. We use AI models supplied by Anthropic and by OpenAI inside the tools that run the platform — the ones our own team uses, and the hub where property owners manage their listings. A model reads the record someone is working on (a booking, an invoice, a payment, a collections case, a property, a spot) and suggests what to do next, or drafts text such as a listing description. A person decides what actually happens: the model does not cancel a booking, issue a refund, charge a card, or close an account.

What reaches it, and which provider. The two are not interchangeable, so it is worth being precise. Anthropic receives the contents of the record being worked on, which depending on the record can include your name, email address, phone number, the dates and location of a booking, and invoice or payment amounts. OpenAI is used for drafting a listing name or description from the property's own details, and for summarising business activity — it receives no names, email addresses or phone numbers. Card numbers reach neither: we do not hold them. Both act as our service providers and process this only to return a result to us.

How long it is kept. Two things are stored, and they are kept differently. A suggestion generated for a particular record is cached against it with an expiry time, and is overwritten the next time one is generated. A conversation an operator has with our internal assistant is kept as an audit trail of what staff asked and were told — it is held separately, and it is not deleted when the booking or invoice it discussed is. We would rather say that than imply AI activity disappears with the record.

Whether it trains their models. Anthropic's published position for the API we use is that retained data is never used for model training without the customer's express permission, and we have not given it. We are not restating OpenAI's policy here, because the honest answer is that we have not read it closely enough to put it in our own privacy policy — what we can tell you is what we send them, which is set out above.

Pricing. At locations where dynamic pricing is switched on, we also use a model to estimate how busy a location is likely to be, and that estimate feeds into the price you are quoted. It receives counts and averages only — how many bookings a location took over the past thirty days, at what times of day, at what average amount — along with the date, hour, and season. Nothing identifying you or any other driver is sent. The model returns a demand level, not a price: our own pricing rules turn that into the figure you see, within the limits set for that location.

Reminders to property owners. If you list a property and have not finished setting up payouts, a reminder email we send you can open with one sentence written by Harman, our assistant, which runs on an Anthropic model. To write it, the model receives only how far your setup has got and the names of the steps still open, such as bank details. It does not receive your name, email address, phone number, or any figure from your account. Every number in the email comes from your account, not from the model, and a sentence that contains a digit is replaced with a fixed one before the email is sent.

If this changes. Everything above is a model helping the people who operate the platform, estimating demand, or writing one sentence of an owner reminder. Nothing on this website puts you in front of one: there is no chat assistant here, and no decision about your account is made automatically. If that changes — a chat assistant, an automated reply, an automated decision — we will update this section to say so, and to name what it receives, before it goes live rather than after.

Advertising and Cookies

We do not display third-party advertising on this site. We advertise Flame Truck Parking on Google, and our public pages use Google's conversion-measurement and remarketing tags. These tags use cookies and similar identifiers to measure which of our ads lead to bookings and to show our ads to people who have visited our site. You can decline advertising cookies in our cookie banner.

You may opt out of personalized advertising by visiting Google Ads Settings. You can also opt out of some third-party vendors' use of cookies for personalized advertising at aboutads.info.

Learn more about how Google uses information from sites that use its services in the Google partner sites privacy notice.

We do not provide payment card information to advertising vendors or use it for advertising personalization.

Refund & Billing Policy

Bookings are eligible for a full refund up to 24 hours before the start time, or a 50% refund between 24 and 4 hours before the start time. Cancellations under 4 hours are non-refundable. For monthly parking plans, we require 1 month (30 days) written notice before cancellation, submitted from your account dashboard or by email. Overstays, late payment fees, and vehicles parked without a booking are covered by the Terms of Service.

Billing Information: Your payment information is securely processed and stored in accordance with PCI DSS (Payment Card Industry Data Security Standard) requirements. We do not store complete credit card details on our servers.

Billing Questions: For any questions regarding billing or to request clarification on charges, please contact our dedicated billing department at team@flametruckparking.com with "Billing Question" in the subject line, or call our customer service at (206) 737-1313 during business hours.

SMS Communications

By providing a telephone number and submitting forms on our website, you are consenting to be contacted by SMS text message. Message & data rates may apply. You can reply STOP to opt-out of further messaging.

Contact Us

If you have any questions about our Privacy Policy, please contact us: