Privacy Policy
Last updated: December 21, 2025
At Flame Truck Parking, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website and services.
Information We Collect
- Personal information (name, email, phone number)
- Vehicle information
- Payment details
- Usage data and preferences
How We Use Your Information
- To provide and improve our services
- To process payments and bookings
- To communicate with you about your account and bookings
- To send promotional offers (with your consent)
Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.
Your Rights
You have the right to access, correct, or delete your personal information. You can also opt out of marketing communications at any time.
Data Deletion Rights:
- Delete Individual Data: You can delete specific data without closing your account:
- Delete individual vehicles and vehicle photos
- Update or remove profile information
- Manage booking history and preferences
- Delete Your Account: Request complete account deletion to permanently remove all your data. We will delete your data within 30 days, except where retention is required by law (e.g., transaction records for tax purposes).
For data access requests or questions about your rights, contact us at team@flametruckparking.com
Data Sharing
Flame Truck Parking does not share any personal data or information with any third parties, affiliates, or partners under any circumstances. Your data is strictly used for providing and improving our services, and is never sold, rented, or shared with external entities.
Refund & Billing Policy
We maintain a strict no-refund policy. All sales are final without exception. For monthly parking plans, we require 1 month (30 days) written notice before cancellation.
Billing Information: Your payment information is securely processed and stored in accordance with PCI DSS (Payment Card Industry Data Security Standard) requirements. We do not store complete credit card details on our servers.
Billing Questions: For any questions regarding billing or to request clarification on charges, please contact our dedicated billing department at team@flametruckparking.com with "Billing Question" in the subject line, or call our customer service at (206) 737-1313 during business hours.
SMS Communications
By providing a telephone number and submitting forms on our website, you are consenting to be contacted by SMS text message. Message & data rates may apply. You can reply STOP to opt-out of further messaging.
Contact Us
If you have any questions about our Privacy Policy, please contact us:
Flame Truck Parking22525 SE 64th Place, Suite 200
Issaquah, WA 98027
team@flametruckparking.com
(206) 737-1313