Host Guide
Handling Truck Parking Bookings
Smooth bookings turn one-time drivers into regulars. From the moment a reservation comes in to the day a tenant moves on, a clear process keeps both you and your drivers happy. Here's how to handle the booking flow without stress.
Stay reachable when bookings come in
Drivers often book on the move. A booking is confirmed as soon as the driver pays, so there's nothing for you to approve, but drivers notice how quickly you answer their questions. Keep notifications on so new bookings and messages reach you right away, and reply promptly.
Prepare for arrivals
Make sure the reserved space is clear and accessible before a tenant arrives. Share any practical details up front — gate codes, entry instructions, where to park, and who to contact on site. Clear arrival information prevents confusion at 2 a.m. and sets a professional tone.
Booked spaces come off your available count automatically, so drivers can't book a space that's already taken. Keep your arrival hours for each day of the week current under Hours, and if you can't take new drivers for a while, use Pause new bookings under Access and settings; reservations you already have stay in place.
Handle changes and renewals
Stays sometimes shift — a driver's schedule changes or a monthly tenant wants to renew. Decide your policy on extensions and cancellations in advance and communicate it clearly. Making renewals easy is one of the simplest ways to lock in recurring income and keep your lot consistently full.
Key takeaways
- Keep notifications on and answer drivers quickly.
- Send gate codes and arrival instructions before tenants show up.
- Make extensions and renewals easy to keep spaces filled.
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